BUSINESS HAPPENS EVERYWHERE. BE PREPARED.
Take control of your information and break free of traditional barriers including location, time zone or even hardware. Whether you are at your corporate headquarters, working from home or on the road - having the ability to access important information quickly and securely can mean the difference between winning new business or losing it.
With FirstClass you can have secure and unlimited access to all of your important email, voicemail or fax messages. By logging onto your FirstClass account via the internet, you can access the same information using either the dedicated FirstClass client or via web browser. In addition, if the phone is more convenient you can call into FirstClass and check your voicemail or have your email read to you using the built in text-to-speech technology.
As your organisation continues to grow so does the risk of information overload. Having the ability to manage, access and share information anywhere, anytime - regardless of location or device - allows you to manage the overload and to choose how and when information reaches you. It can dramatically impact employee productivity, relationships with customers and the ability to complete mission critical projects.
Take Control with FirstClass
Now is the time to take control of your communications and maximise your IT investment with FirstClass for Business. The FirstClass Platform enables your organization to enhance individual and organizationwide communications, productivity and responsiveness to customers, partners and colleagues - vital in today's competitive landscape.
FirstClass is a cost effective communications solution which provides cross platform functionality to enhance collaboration, promote teamwork and streamline communications within and outside of your organisation. At the foundation of the FirstClass Communications Platform is FirstClass Collaborative Groupware which features email, public folders, address book, conferences, centralized directory, chat, and personal and group calendars. It enables you to foster team building and the sharing of ideas, and participate in group discussion areas and shared workspaces. In addition, FirstClass provides information management tools and web publishing capabilities.
Breaking down traditional communication barriers
FirstClass Unified Communications combines email, voice and fax messages into one easy to use, unified mailbox that can be accessed via the device of choice including mobile phone, telephone, computer and handheld from any location, at any time. Your information - no matter what the medium, whether it is a message, a presentation, document or spreadsheet is available anywhere, anytime.
Additionally, FirstClass provides you with the benefits of customized call handling, virtual fax and text-to-speech capabilities, which enables your email to be read over the phone - a 'must-have' communications tool in any customer-centric organisation. The FirstClass core architecture gives your organisation the flexibility to implement the technology that best suits your needs for today and tomorrow.
Benefits to your company
FirstClass plays a significant role in enhancing the traditional communications flow within enterprise organizations. Company-driven or department-driven online conferences, discussions, projects, and other venues in which employees can fully participate can be created easily.
You can further motivate your employees through online implementation of:
- employee collaborative conferences
- Frequently Asked Questions (FAQ) conferences
- collaboration of work from remote locations
- local and international project collaboration among employees
- presentation tools
- word processing capabilities
- publication of newsletters and press releases.
Interdepartmental Benefits
Employees within a department can use FirstClass as a centralized location for:
- support materials
- knowledge sharing among experienced and new employees and managers
- topic-related information
- professional development
- working discussions among peers
- problem solving related to the department or projects.
Benefits to employees
Employees can receive numerous benefits from FirstClass. Aside from making use of the peer collaboration opportunities, they can obtain information about:
- technical developments
- announcements and holiday schedules
- stock information
- information plans
- policies and procedures
- calendars for company, departments, individuals
- how-to information
- employment opportunities within the company.
Benefits to Your Customers
Many businesses and professionals try to involve the customer in product discussions. When the customer is not local, this communication is usually achieved through conference calls and email.
Using FirstClass, communication among business professionals and customers can be improved through:
- topic-related conferences that customers can access with guest privileges
- online multimedia presentations that can incorporate audio, video, text, and graphics
- voice mail communication through FirstClass Unified Communications
- text-based discussion sessions that allow multiple people to communicate at the same time in a private forum.
Benefits to multiple offices
Using the Internet, FirstClass makes it easy for many people in a company to communicate easily, regardless of their location. FirstClass offers the ability for travelling employees to:
- log in from virtually any web browser, regardless of whether they are in the world
- retrieve voice, fax, and email messages from their Mailboxes
- browse staff conferences to keep up to date with the latest information
- view department conferences and contribute to them as if they are in the next office.
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